PRIVACY POLICY

TenTen Canada (“TenTen”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy in accordance with applicable Canadian privacy laws, including Quebec’s Law 25.

1. Personal Information

“Personal information” means any information about an identifiable individual or any information that can reasonably be linked to an individual.

An individual’s name and professional contact information (title, business address, business phone number, and business email) are not considered personal information.

Personal information is protected regardless of the format in which it is stored, whether written, graphic, audio, visual, or electronic.

2. Consent

When we collect personal information about you, we obtain your consent before using or disclosing it for the stated purposes.

We will request your consent for any new use, disclosure, or collection of your personal information if the original purpose changes.

We use personal information only for the purposes for which it was collected and retain it only for as long as necessary to provide the requested services.

However, we may collect, use, or disclose personal information without consent where permitted or required by law (for example, for legal, medical, security, or fraud prevention purposes).

3. Limits on Collection, Use, and Disclosure

We collect personal information primarily to:

Confirm an individual’s identity
Create employee records (if applicable)
Process orders and payments
Provide customer service
Comply with legal and regulatory obligations (such as taxation and invoicing requirements)

Access to personal information is restricted to authorized employees who require it to perform their job duties.

4. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected.

Once no longer required, personal information is securely destroyed or anonymized in accordance with applicable laws and our internal retention policies.

5. Accuracy

Personal information must be accurate, complete, and up to date as necessary for the purposes for which it is used.

We do not routinely update personal information unless required to fulfill those purposes.

6. Accountability

TenTen Canada is responsible for the personal information under its control, including information transferred to third parties.

We require third-party service providers to maintain confidentiality and security standards equivalent to our own and in compliance with applicable laws.

Our designated Privacy Officer oversees compliance with this policy, internal privacy processes, and employee training.

7. Security Measures

We implement appropriate security safeguards to protect personal information, including:

Restricted access to authorized personnel
Secure backups and data storage
Technological safeguards such as passwords, encryption, firewalls, and regular system updates

While we take reasonable precautions, no method of transmission or storage is completely secure.

8. Hosting and International Data Transfers

Our website is powered by Shopify. Personal information collected through orders, forms, or website interactions may be hosted on servers located outside Quebec, including elsewhere in Canada and the United States.

Before any transfer of personal information outside Quebec, we ensure that appropriate safeguards are in place and that service providers such as Shopify provide protection equivalent to that required under Quebec privacy laws, including Law 25.

9. Access to Personal Information

Only authorized personnel may access personal information, and only to the extent necessary to perform their duties.

10. Access and Correction Requests

You have the right to:

Confirm whether we hold personal information about you
Access your personal information
Ask questions about how it has been collected, used, or disclosed
Request correction of inaccurate or incomplete information

Requests must be submitted in writing. We will respond within a reasonable timeframe, as required by law.

Reasonable administrative fees may apply where permitted by law.

We may refuse certain requests in situations permitted by law (for example, if the information concerns another individual, is subject to legal privilege, or relates to an investigation or dispute).

11. Additional Rights Under Quebec Law 25

If you are a resident of Quebec, you also have the right to:

Withdraw your consent to the use or disclosure of your personal information, subject to legal or contractual restrictions
Request portability of your personal information in a structured, commonly used technological format

12. Privacy Officer

Our designated Privacy Officer is responsible for ensuring compliance with this policy and applicable privacy laws.

Privacy Officer
TenTen Canada
Email: Info@tentenchaussures.ca
Phone: [Insert Phone Number]

13. Complaints and Questions

If you have any questions or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer.

All complaints will be investigated. If a complaint is found to be justified, appropriate corrective measures will be taken.

You may also have the right to file a complaint with the Commission d’accès à l’information du Québec or another applicable privacy regulator.